Shipping policy

Shipping Policy

We currently ship to addresses within the United Kingdom only.
We do not offer international shipping at this time.

All orders are processed within [1-5 business days] unless otherwise stated.

Custom or personalised items require production time before dispatch. Processing times may vary depending on order volume and product complexity.

You will receive confirmation once your order has been dispatched.

Orders are shipped using [Royal Mail / DPD] or another suitable delivery service.

Shipping options and prices will be shown at checkout where applicable.

Delivery timeframes are estimates and begin once your order has been dispatched.

Estimated delivery after dispatch:

Delivery times are not guaranteed and may vary due to postal delays, peak periods, weather, or circumstances outside our control.

All deliveries are sent tracked.

Shipping costs are calculated at checkout unless stated otherwise (for example, promotional offers that include postage).

Any free shipping or included postage offers apply only where clearly stated.

Customers are responsible for providing a complete and accurate delivery address.

We cannot be held responsible for delays, losses, or additional costs resulting from incorrect or incomplete address details.

If an order is returned due to an incorrect address, the customer will be responsible for any redelivery costs.

If your order has not arrived within a reasonable timeframe, please contact us so we can investigate with the delivery provider.

Items will not be considered lost until the courier’s official waiting period has passed.

If your order arrives damaged, please contact us within 48 hours of delivery with:

We will review and resolve the issue as quickly as possible.

For any shipping enquiries, please contact:
The Crafty Divergent
contact@thecraftydivergent.co.uk